Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,867 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Saint Clair Shores, Charlotte, Brownfield, Raleigh, Malvern, Scottsdale, Seattle, Broken Arrow, San Antonio, Dallas, Rockwood, Archbald, Fort Worth, Baltimore and Washington, D.C..
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| City | Problem Type | Report Time |
|---|---|---|
 Baton Rouge | Internet | |
| Saint Clair Shores | Phone | |
| Charlotte | Internet | |
| Brownfield | ||
| Raleigh | Internet | |
| Malvern | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Massive Stimulus Check (@F_this_platform) reported
So @TMobileHelp can y’all step in and set these @sprint @sprintcare folks straight? They keep saying they’ll meet me in my DMs and then ignore me... that’s not good #CustomerService I have never had such a ****** #CustomerExperience in my life.
- Jazonda (@meowyogini) reported
@TMobile I’ve been getting random spam texts. Is there anyway to fix this issue?
- CMColligan (@wanderthru) reported
Have I mentioned @TMobileHelp service sux
- Sebastian kennedy (@Sbastiankennedy) reported
@incognito_dave @Not_the_Bee Who is there that isn’t doing this crap? I’d like to cancel @TMobileHelp as well
- Kempora Tashibana (@CAPCOMANIAC) reported
@meyerpark VZW is by far the best network. But I love T-mobile data plans like you said. I used to have VZW international unlimited data. No slow down what so ever. But Tmobile has the same service at a cheaper rate (not anymore) and I used it.
- (((Adam Militello))) (@PAdamMilitello) reported
@TMobile your coverage in Old Forge, NY is absolutely horrible. 5G is only great if there is a signal.
- Massive Stimulus Check (@F_this_platform) reported
Hi @TMobileHelp @sprint @sprintcare do y’all often take hours to reset a customers password? #CustomerService #CustomerExperience Why would customers stay with you if you can’t complete simple service requests?!?
- Yanni Coundourides (@memphisswirls) reported
@TMobileHelp need help and have some questions about my account plan!
- Jacek Kapustynski (@jkapusty) reported
@thetechxtremist @Techlife32 @Terrell352 I would love them more too if they would have better service inside my 2 houses. I waited for something like T-Mobile home internet for a long time but unfortunately I get 1 bar of Lte inside both my houses in which tower is only 1 mil away at one location and 1.2 miles in other
- Dave's not here, Man (@davidfamlawyer) reported
...terrible experience this evening with @TMobile; waited about 2 hours to be waited on for a phone upgrade; then, were told that they cannot access our @sprint records, so we will have to come back on another day. I never had customer service problems with Sprint.
- CupKate (@kates_baked) reported
Do not use @TMobile they have the worst techs and customer service I have EVER had to put up with.What is suppose to take 5 minutes to port over my phone is taking over 4 HOURS.This is literally ridiculous. Never had so many issues with a phone company.
- Dont_Be_So_Thirsty! (@m3nac324) reported
My service been actin up since ppl been complaining about on t-mobile
- PS (@PS14099494) reported
@TMobileHelp Yes you can see me there. But other people seeing these post need to see how horrible T-Mobile is. And need to know that they should stick with whatever other carrier they have unless they want to be robbed by T-Mobile of their device and of hours of time fixing T-Mobiles mistake
- Jennifer Lee Wilson (@JenLeeWilson) reported
@SherrellTMartin @ATT @Xfinity When T-mobile bought Sprint, we weren't able to make phone calls or hold a signal at our house. They said they changed to new towers and our signal was now "moderate." After 20+ years with Sprint, we had to bail. Verizon has worked out pretty well so far.
- InfidelinSC (@destroyer989) reported
@kristenluvslife If Spectrum is available in your area switch over from Verizion I personally would skip T-Mobile only because they bought Sprint which has to be the worst cell company on the planet we went from Verizion $210 month to $30.00 same service no dead spots where we use phones
- PS (@PS14099494) reported
@TMobile @TMobileHelp If my phone is not returned or I do not get the credit I am entitled to in the next 48-72 hours. I will be reaching out to a class action lawyer. This is clearly a problem others have as well. Get your systems fixed or whatever it is and stop this fraud.
- Erica💖 (@EricaDanielle99) reported
If I can give anyone good advice it would be never to get service thru T-mobile .
- cool (@reid311) reported
@NevilleRay @TMobile Dude you’re new SIM card is giving me worse service.
- Kempora Tashibana (@CAPCOMANIAC) reported
@GeoffLife So..what you are saying is you wasted your money on a ****** financial decision you made. What made you choose T-mobile (out the other carriers) and how long did it take you to come to conclusion that T-mobile is **** as you put it...Just curious.
- ²²² (@nikkiibabyyyy) reported
t-mobile is actual ****
- 𓀬 (@chickdickloverr) reported
@SerahTheLioness @NevilleRay @TMobile Sucks to suck
- Crystal Nichols (@CrystalRNichols) reported
@JonFreier @TMobile I became a #voicestream customer in 1997! Who knew I would end up working at #teammagenta later in! 💖💖
- Michael Secret (@rmeestudios) reported fromLynchburg, Virginia
Well I really don't know what to do. Pixel is completely unable to be activated, I'm sick of my iPhone and it's only been a day, but Fi only works with T-Mobile on an iPhone. Wtf.
- Dr. President Elect Jay Tindel (@JayTindel) reported
@TMobileHelp I am trying to port my number to Goog Fi since yesterday am. Their support is telling me it's on your end. Can you please help?
- Shopping Cart Theory (@dunkontrump) reported
@VZWSupport Your 5G is hot garbage. Slower than 4G and at least 10% of my calls drop. Is it going to improve anytime soon or should I just switch to @TMobile now?
- Massive Stimulus Check (@F_this_platform) reported
Hi @TMobileHelp I’m having trouble with your partner company @sprint @sprintcare... can you provide any insight on why I’m having such a bad #CustomerExperience? It’s crazy that it would take hours to get a password reset... it’s that normal?
- Massive Stimulus Check (@F_this_platform) reported
I have NEVER had such ****** #CustomerService as with @sprint @sprintcare and now @TMobileHelp just absolutely abysmal...
- Matt Salerno (@matt_salerno) reported
@TMobileHelp That was entirely unhelpful. I have 5 bars of service. Your tower is about 60 yards away. I’m outside in my backyard with clear lime of sight to the tower and this is the speeds I get?
- Myriam Solano (@Mimisol01) reported
@TMobile I am getting really frustrated with the poor signal 🤬🤬🤬🤬🤬
- j•me (@jvymilyn) reported
Girl wtf is up with T-Mobile na . My data dont work nowhere
