Verizon Wireless Contact and Customer Service (2024)

FAQs

How to talk to a real person with Verizon? ›

If you don't want your CPNI used for the marketing purposes described above, please notify us by phone any time at 1-800-333-9956, online at www.vzw.com/myprivacy or through Customer Service at 1-800-922-0204 from Monday - Friday 7 a.m. to 11 p.m. and Saturday - Sunday 8 a.m. to 9 p.m.

You can call 800-837-4966 and a Verizon agent will connect you with a Tech Support Pro agent via a priority queue. The MyFios app provides immediate contact with a Tech Support Pro agent via phone.

To hold your telephone number, we make your line inactive by suspending service to it for a maximum of 3 years and 90 days. During the service suspension: Your line will not be able to access, make, or receive calls on the Verizon wireless network.

Speaking Directly to a Representative

If the message asks you to speak into the microphone, say "I would like to speak to a person" or "complaint." If that doesn't work, mumble until it sends you to customer service.

The new number, 1-800-VERIZON (1-800-837-4966), replaces more than 100 toll-free numbers used in the past by Verizon wireline customers.

Yes. Verizon Premium Technical Support is available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday.

To turn off Call Forwarding from your mobile phone, call *73. You should hear a confirmation tone or message that may sound like a busy signal to let you know Call Forwarding has been turned off.

Verizon's toll free number 1-800-VERIZON (1-800-837-4966) and website www.verizon.com/support. online at www.verizon.com/support to report any service-related issue.

How do I escalate a complaint to Verizon? ›

When online escalations are not possible, customers can call 888-212-0139 (919-378-6390) to escalate tickets. Please reference the ticket number (e.g. 2015010212345). Managed services customers should contact the appropriate Managed NOC for escalation support.

Dial #PMT from your mobile phone or 800-922-0204 from any phone.

If your line of service has a contract term and you cancel that line, or if we cancel it for good cause, during that contract term, you'll have to pay an early termination fee.

Device payoff.

Any outstanding balance must be paid in full before switching carriers.

Individual line customers We have the right to send you a service disconnection notice if your payment of Verizon charges and/or charges for other companies are not received 25 days from the date of your bill.

Yes. Verizon Premium Technical Support is available 24 hours a day, seven days a week, 365 days a year. Call anytime you need technical assistance, even in the middle of the night or on a holiday. We're always here, waiting to help you.

This position's main objective is to provide unwavering support to the customer, answering questions, offering service support, and delivering unique, tailored customer service solutions.